Our Policy outlines how your personal data is collected, used, and protected by our services.
Our Policy outlines how your personal data is collected, used, and protected by our services.
Please review the details below to understand your rights and our commitment to your privacy.
Please review the details below to understand your rights and our commitment to your privacy.
About Our Policy
Privacy Policy
Pax (“we,” “our,” or “the Agency”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information.
Information We Collect
Name, email, phone number, and business details when you contact or onboard with us.
Analytics and cookie data from website visits.
Lead information generated from marketing campaigns.
How We Use Information
To provide and manage advertising services.
To communicate updates, performance reports, and invoices.
To improve our marketing strategies and client experience.
Data Sharing
We never sell client data. Data may be shared only with trusted service providers such as:
Meta (Facebook/Instagram Ads)
Payment processors and CRM tools
Data Retention
We retain client data only as long as necessary to provide services or comply with legal obligations.
Your Rights
You may request access, correction, or deletion of your personal data at any time by emailing
Security
We use encrypted systems, password-protected accounts, and secure storage to protect client data.
Refund Policy
General Policy
Due to the nature of digital advertising services, all payments are non-refundable once campaigns have been launched or resources allocated.
Before Campaign Launch
If a project is canceled before campaign setup, the client may receive a partial refund minus administrative fees.
Ongoing Retainers
Monthly retainers are billed in advance. Cancellations must be requested 14 days before the next billing cycle.
Failed or Delayed Payment
Campaigns will pause automatically until payment is received. Pax is not responsible for performance loss during suspension.
Cookie Policy
What Are Cookies
Cookies are small data files placed on your browser when you visit our website.
Why We Use Cookies
To analyze traffic and visitor behavior
To improve user experience
To track conversions and ad performance through platforms such as Meta and Google Analytics
Your Choices
You can disable cookies through your browser settings. Some website features may not function properly without them.
Third-Party Cookies
We may use third-party services (e.g., Meta Pixel, Google Analytics) that collect data under their own policies.